Residential Cleaning Services for Wichita, Valley Center, Goddard, Maize and Derby

Things you should know BEFORE choosing a cleaning service provider:

1. Always ask if the cleaning service is bonded and insured. This protects your home and property from theft or damage charges.

2. Does the cleaning service have clear cut policies in place should you need to re-schedule, or skip a cleaning, how they will handle pets in the house?

3. Did the cleaning service provide you with a cleaning checklist so that you know exactly what your housecleaning will include? Also, be sure to ask which tasks will be performed with each cleaning service, or if some tasks will be rotated from cleaning to cleaning.

Did you know that........?

When hiring an unlicensed worker who is working for “under the table” wages that are not going to be reported to the IRS as income, you (technically) become that worker's employer and (technically) you become responsible for income, medicare, social security and unemployment taxes at the Federal and State level.

When hiring an unlicensed worker who is working for “under the table” wages that are not going to be reported to the IRS as income, you (most certainly) will be paying for that worker's retirement also. Not today, but when they retire and  realize that they have little or nothing in their Social Security retirement account
to live on, they will go on any one of a number of public assistance programs that  you and your hard earned tax dollars (remember them...they're the ones you worked for, paid taxes on years ago...) will be paying for.

When hiring an uninsured worker, you become responsible (technically) for any  medical expenses for “your employee” should “your employee” become injured while working in your home. In most states, you “should be” paying workman's compensation insurance for “your employee.”

When hiring an uninsured worker, you will assume all liabilities for damage, breakage or theft of anything in your home. This may not sound like much of a liability on your part but...remember “inexperienced” people can, and do literally thousands of dollars worth of damage to the many new surfaces in today's homes.

Things like marble, granite, hardwood flooring, fiberglass tubs..and the list goes on and on.

When hiring an uninsured work, you are breaking the law, and have become complicit in tax evasion. Claiming ignorance of your cleaner's business status will not help. According to the law, you ,as the purchaser of services are responsible to investigate the legal of “any” outside contractor who performs “any” services on
your home, and you should never be afraid to ask for documentation from those service providers.

All of the above listed facts becomes an even more serious matter if the cleaner/employee is an undocumented illegal alien.  Makes you wonder if that $20-30 rate difference is really worth the risk.

Your money, your decision. Now you have the knowledge to make your choice.

Frequently Asked Questions:

Are you insured and bonded? Yes! Request a certificate of insurance, and we will be happy to provide it to you.

Do I need to be home while you clean?

Most of our clients are not home when we clean their homes. We keep detailed information about each home regarding pets, access, and alarm codes as well as any special instructions. If you prefer to be home, we will do our best to schedule a time that is mutually convenient.

How will you get into my home?

You can give us a key, a code to the garage door if you have a keypad outside, hide a key (our least favorite option for security reasons), or make sure that someone is home when we arrive. Keys are kept secure by using a numbered and color coding system. Your name and address will not be used on the key ID.

If we are unable to enter your home on the scheduled cleaning day (i.e. You forgot to put out the key, or forgot to have someone home to let us in, etc.) then you may incur a “trip charge” of $ 50.00 to cover our travel time expense to your home.

Is the personal information that I provide you kept confidential?

Your privacy is a primary concern to us. When you provide your personal  information to us (such as your name, address, phone number, e-mail, etc.) that information will NOT be sold, distributed, used, or given to any other  company or individual for use in marketing or solicitation. We will maintain the confidentiality of your personal information and it will be used only to provide service to you.

What if something is not cleaned properly?

We prefer that you call us immediately! We will happily return to your home within 24 hours to correct anything that needs attention. You may call us at 316-773-9860 or email us at: sonya@buzzclean.com.

What if a cleaner breaks something?

Accidents do occur occasionally. Our insurance carrier will handle major losses, while we handle minor mishaps directly. The most tragic loss is breaking something of high sentimental value, or something unreplaceable. Be safe, rather than sorry, with such items, and store them away on cleaning day, or instruct us of the items, and we will bypass them while dusting.

Do I have to sign a contract?

No. You may cancel your service at any time. However, we do ask that you notifiy us no later than noon the day before the scheduled cleaning to let us know that you are cancelling service. Cancellations later than noon the day before are subject to a cancellation fee.

How is payment handled?

Payment is due on the day of cleaning. Please leave a check or cash (in the  envelopes provided) on your kitchen countertop the day of the cleaning.

What time will you be cleaning my home?

Once a regular cleaning day is agreed upon, you are scheduled in our computer system. Normal cleaning hours are from 9:00 am to 4:00 pm, and we prefer to have the flexibility to arrive between those hours, however we can usually specify morning or afternoon.

Who provides the supplies and equipment?

We will provide all of the cleaning supplies and “tools of our trade.” We are  familiar with and can guarantee the safety of the products we use on all surface types.

What about “special requests”?

We love special requests! Check out our extensive list of additional services  offered. Please communicate additional service requests directly to our office at 773-9860. Every effort will be made to accommodate you at our earliest time

What don't you do?

Our employees do not climb higher than a step stool, wash walls routinely, move furniture that contains electronics, or lift any objects over 50 pounds.

What if I want to skip a cleaning?

We ask that you contact us no later than noon the day before. For notification later than noon the day before, they may be a $ 50.00 cancellation charge.

What if my regular cleaning day falls on a holiday?

We do not work on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Eve or Christmas Day. For these holidays you will be notified in advance and offered alternate choices. All changes are made on a first come, first served basis, so we highly recommend the use of email for your responses.

What can I do to prepare my house for the best cleaning possible?

By having toys, clothes, and other items picked up off the floor, we are able to do a much more thorough job of vacuuming/sweeping/mopping. Also, by having the sink clear of dirty dishes, we are able to clean/disinfect your sink properly. Valuables and cash should be stored in a secure place for your peace of mind, as well as ours.

What about pets?

Many of our customers have pets, and we will happily clean around any pets that do not mind sharing their territory. However, large and/or aggressive pets will need to be secured so that we can safely and thoroughly clean your home. You may want to consider securing your pet(s) in a room on cleaning day to insure that they don't exit the home while your cleaners are carrying supplies in or out of your home.



 

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